Privacy Policy
Last updated: December 12, 2025
1. Introduction
At Vaquill ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our legal information platform, purchase courses, or interact with our services.
This policy applies to all users of Vaquill, including visitors, registered users, and course purchasers.
2. Information We Collect
2.1 Information You Provide Directly
| Category | Data Collected | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, password | Account creation and authentication |
| Payment Information | Payment method, billing address, transaction ID | Processing course purchases |
| Profile Information | Profile picture, bio, professional details | Personalization and certificates |
| Communication | Support tickets, feedback, reviews | Customer support and improvement |
2.2 Course-Related Data
- Enrollment Information: Courses purchased, enrollment date, access duration
- Learning Progress: Lessons completed, quiz scores, time spent, completion status
- Certificate Data: Certificate IDs, issue dates, verification records
- Preferences: Language selection, notification settings, learning goals
2.3 Automatically Collected Information
- Browser type, version, and language
- Operating system and device information
- IP address and approximate location
- Pages visited, time spent, and navigation patterns
- Referring website and exit pages
- Date and time of access
2.4 Payment Data (Processed by Third Parties)
Important: We do NOT store your complete payment card details. Payment processing is handled by PCI-DSS compliant payment processors (Razorpay, PayU, etc.). We only receive:
- Transaction confirmation and ID
- Last 4 digits of card/UPI ID (for reference)
- Payment status and amount
- Billing address (if provided)
2.5 Legal Query Information
Important: We may collect anonymized information about legal topics users search for to improve our content. We never store personally identifiable information related to specific legal queries.
3. How We Use Your Information
3.1 Essential Services
- Create and manage your user account
- Process course purchases and payments
- Provide access to purchased courses
- Track your learning progress and issue certificates
- Send transactional emails (receipts, access details, reminders)
3.2 Platform Improvement
- Analyze usage patterns to improve content and features
- Personalize course recommendations
- Optimize website performance and user experience
- Conduct research and analytics
3.3 Communication
- Respond to your inquiries and support requests
- Send newsletters and updates (with your consent)
- Notify you about course updates or policy changes
- Marketing communications (opt-in only)
3.4 Legal and Security
- Prevent fraud and unauthorized access
- Comply with legal obligations and tax requirements
- Enforce our terms of service
- Respond to legal requests from authorities
4. Legal Basis for Processing
We process your data based on:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance | Account creation, course delivery, payment processing, certificates |
| Consent | Marketing emails, newsletters, optional analytics |
| Legitimate Interest | Platform security, fraud prevention, service improvement |
| Legal Obligation | Tax records, legal compliance, regulatory requirements |
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share data only in these circumstances:
5.1 Service Providers
- Payment Processors: Razorpay, PayU (payment processing)
- Email Services: For transactional and marketing emails
- Analytics: Google Analytics (anonymized data)
- Cloud Hosting: Server and CDN providers
All service providers are bound by confidentiality agreements.
5.2 Legal Requirements
- To comply with applicable laws or legal processes
- To respond to lawful requests from government authorities
- To protect our rights, privacy, safety, or property
- To prevent fraud or security threats
5.3 Business Transfers
In case of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified of any such change.
6. Data Security
We implement robust security measures:
- Encryption: SSL/TLS for data in transit, encryption at rest
- Access Controls: Role-based access, multi-factor authentication
- Monitoring: Regular security audits and vulnerability assessments
- Payment Security: PCI-DSS compliant payment processing
- Data Minimization: We only collect necessary information
Note: While we take extensive precautions, no internet transmission is 100% secure. Please protect your account credentials.
7. Your Rights
Under Indian law and best practices, you have the right to:
7.1 Access and Portability
- Request a copy of your personal data
- Receive data in a portable, machine-readable format
- Know what data we have about you
7.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal retention requirements)
- Delete your account and associated data
7.3 Control and Objection
- Opt-out of marketing communications
- Withdraw consent for optional data processing
- Object to profiling or automated decision-making
- Restrict certain processing activities
7.4 How to Exercise Your Rights
Contact us at contact@vaquill.com with subject "Privacy Request". We will respond within 30 days.
8. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data | Until account deletion + 30 days | Service provision, recovery window |
| Purchase Records | 7 years from purchase | Tax and legal compliance |
| Course Progress | Lifetime (while account active) | Certificate verification, resume learning |
| Analytics Data | 26 months | Platform improvement |
| Support Tickets | 3 years | Quality assurance, dispute resolution |
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about:
- Types of cookies we use
- How to manage cookie preferences
- Third-party cookies and tracking
10. Third-Party Services
Our platform integrates with:
- Payment Gateways: Razorpay, PayU - for secure payments
- Analytics: Google Analytics - for usage insights
- Video Hosting: For course video delivery
- Social Media: Share buttons and social login
Each service has its own privacy policy. We encourage you to review them.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us for removal.
For users between 13-18 years, parental consent is required for account creation and course purchases.
12. International Data Transfers
Your data is primarily stored and processed in India. In some cases, data may be processed by service providers located outside India. When this occurs, we ensure:
- Appropriate contractual safeguards are in place
- Service providers maintain equivalent data protection standards
- Data transfers comply with applicable Indian laws
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes:
- The "Last updated" date will be revised
- Significant changes will be notified via email
- Continued use after changes constitutes acceptance
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules thereunder, we have appointed a Grievance Officer:
Grievance Officer: Priyansh Khodiyar
Email: contact@vaquill.com (Subject: "Grievance")
Response Time: Acknowledgment within 48 hours
Resolution Time: Within 30 days of complaint receipt
15. Contact Us
For privacy-related questions or to exercise your rights:
- General Inquiries: contact@vaquill.com
- Support: support@vaquill.com